IntraNext Insights

• Contact Center, Call Center, CTI, Avaya

Event Intelligence™ CTI software platform is rated compliant with Avaya Aura® Communication Manager 7.1 and Avaya Aura Application Enablement Services 7.1. \_

• PCI, Contact Center, Data Security, Fraud Prevention, PII, DTMF Masking

DTMF masking technology in the contact center has been a giant step forward in securing customers data.

• Contact Center, Data Security, PII, PCI DSS, Agent-Assisted Payments

This unique solution can remove PII near the VOIP ingress point of a contact center environment without disrupting the telephony voice path.

• PCI, Contact Center, DTMF Masking, Agent-Assisted Payments, DTMF Data Capture

One area of securing customer data that is often overlooked is when customers are asked to verbally provide their sensitive data over the phone in live agent interactions.

• Contact Center, Data Security, PCI DSS, DTMF Data Capture

We recently sat down with Karen Webster, PYMNTS.com, and\_Alex Pezold, TokenEx, and discussed why tokenization should be added to the list of best practices in contact center security.

• PCI, Data Security, Fraud Prevention

Next Caller\_and\_IntraNext Systems\_discuss call center fraud prevention and customer experience. The discussion explored how different vendors complement and support each other to prevent fraud...