Protecting Telephone-based Payments in Contact Centers
Protecting telephone-based payments in the contact center is not a new initiative or a new conversation. However, that conversation is about to take center stage again with the much anticipated update to the PCI DSS document, Protecting Tel...
DTMF Masking for PCI DSS Compliance Initiatives
Dual-tone Multi-Frequency (DTMF) masking is quickly becoming the contact center industry standard to securely capture and mask sensitive cardholder data during agent assisted payment transactions. DTMF technology enables contact centers to eliminate...
I recently sat down with Paula Grigsby, Manager of TAP Information, and Gail Harvey, Executive Officer of Customer Care/Communications at the Los Angeles County Metropolitan Transportation Authority (Metro) to discuss all things contact center! From agent AND customer care, PCI compliance, and the...
Here is a statistic for you; according to the RSA Data Privacy & Security Report, 62 percent of respondents said, “they would blame the company for their lost data in the event of a breach, not the hacker”. That alone should be enough for organizations to take a hard look at data security, above...
INTRANEXT SYSTEMS EVENT INTELLIGENCE™ RATED AVAYA AURA 7.1 COMPLIANT
IntraNext Systems announced that its Event Intelligence ™ Computer Telephony Integration (CTI) software platform has completed Avaya compliance and compatibility testing and is rated compliant with Avaya Aura® Communication Ma...
IntraNext’s PII Data Protection Appliance: A Tool for your Contact Center Security and Fraud Pit-Crew
Last week we announced that we were awarded a US Patent for a PII Data Protection Appliance (DPA) for use in the contact center. Now that the news has hit the wire, you may be wondering how o...
IntraNext Software Inc., dba IntraNext Systems, has been awarded United States Patent No. US 9,881,178 for a “Method and Apparatus for Protecting Sensitive Data” in Contact Center environments.
This unique solution can remove Personally Identifiable Information (PII) near the VOIP ingress point o...
Love is in the air today; Personally Identifiable Information (PII,) including credit card details, should not. Protecting customers' sensitive data is, or should be, a top priority for every business. One area of securing customer data that is often overlooked is when customers are asked to verba...
Securing customers sensitive data and reducing the potential for fraud in the contact center environment is a top priority for our industry. In previous blogs we have explored topics such as authentication methods, DTMF data capture, pitfalls of pause and resume, and the road to PCI DSS compl...
The Ponemon Institute found that “more than two-thirds (70 percent) of [executives surveyed] said they plan to increase their investments in next-generation security technologies.” Maybe you’re one of these executives – What’s your plan?
Next Caller and IntraNext Systems recently sat down to...
