Tag Archive: Agent-Assisted Payments

Articles & Resources Tagged With the Term Agent-Assisted Payments

Below are results from IntraNext Resources and Blog posts tagged with the selected term.

• Blog
  Compliance Doesn't Mean Security The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement.
• Blog
  DTMF Masking and PCI DSS Compliance The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded; protecting cardholder data and assisting with PCI DSS compliance initiatives.
• Blog
  How One Utility Addressed PCI Compliance Initiatives AND Achieved Lower Call Handling Times The goals for live-operator secure payment handling were met, as well as lower call handling times with minimal impact to agent workflows, and the call center ACD and agent workstations were removed from PCI DSS scope.
• Blog
  IntraNext Systems Awarded U.S. Patent for Sensitive Data Protection in Contact Centers This unique solution can remove PII near the VOIP ingress point of a contact center environment without disrupting the telephony voice path.
• Blog
  Love Is In the Air - Customers' Sensitive Data Should Not Be One area of securing customer data that is often overlooked is when customers are asked to verbally provide their sensitive data over the phone in live agent interactions.
• Resource
  SmartSIP® SmartSIP® is a software application that provides DTMF suppression and masking for contact centers to securely handle sensitive cardholder data in agent assisted payment interactions. 
• Resource
  SmartSIP® Secure Link Secure Link, powered by SmartSIP, enables payments through a secure hyperlink that can be used your chat, SMS, and email solutions.