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Our Story

Two decades ago, our original founders were spending their days building, integrating and managing large contact centers. IntraNext was born from their collective experiences on the frontlines, knowing that there is a better way to do things. Today, you can find our software on over 35,000 desktops in some of the largest contact centers in the telecommunications industry.

The ideas that we sketched out back in 1996 remain at the heart of what IntraNext Systems does today: providing best-of-breed computer telephony integration and security solutions for medium and large contact centers.

When we started out, we knew there were other CTI application providers. But the thought that sustained us as we moved from idea to development to solution was simple: We can do it better. We believe we have, and we certainly have the presence in some of the world's largest contact centers to support this belief.

Along the way, we’ve made customer service a priority, since we know that your customer service interactions are paramount to your success. 

We’ve also focused on building a company that believes in giving back. To that end, we have hosted numerous charity golf tournaments benefiting Children’s Hospital as well as contributing too many other philanthropic causes. There’s no doubt that we play hard. But we work even harder, and have attracted talent to our organization who make improving contact center efficiencies a priority. Today, we have company stakeholders with extensive experience in call centers and the telecommunications industry.

Our Values

Learn about the core values that have shaped our success since our very
first installation in 1996.

PROBLEM SOLVERS

We're flexible, "out-of-the-box" thinkers that develop creative solutions.

Trusted

We value the trust our clients have placed in us to safeguard their customers.

Efficient

We work with your environment to deploy solutions quickly & cost-effectively.

ROI-FOCUSED

We provide solutions that make a measurable impact to your bottom line.

Our Team

Patrick Brown

President

Prior to co-founding IntraNext Systems in 1996, Patrick Brown was the Senior Vice President of Operations for a 300-seat service bureau. He was responsible for information systems as well as overall call center operations. The service bureau provided both inbound and outbound operations, and its primary customer base came from the telecommunications industry. Mr. Brown also has a background of 11 years in military operations training and systems development that has provided him experience in organization structure and personnel management.

Michael Verlare

Vice President, Operations

With deep experience in contact center software implementations, Michael Verlare provides IntraNext with the technical and industry operational insight needed to assist customers in defining their needs and creating a matrix of solutions. Before joining IntraNext Systems in 1998, Mr. Verlare was a national accounts manager with Aspect Software and oversaw the installation of new technology for 16 regional call centers within TCI/AT&T cable, 14 Discover card locations, and 16 Delta Air Lines call centers.

James Mitch

Vice President, Development

Prior to co-founding IntraNext Systems in 1996, James Mitch served as the MIS Director for a 300-seat service bureau. At IntraNext, Mr. Mitch has innovated most of the unique solutions for computer telephony integration (CTI) problems at call centers purchasing IntraNext Systems products. His expertise is widely sought nationally. Mr. Mitch has expertise in C++, Microsoft .NET, UNIX, web development tools, database applications, and related development applications and tools necessary for complete CTI/call center solutions.

George McDonough

Vice President, Client Relations

As Vice President of Client Relations, George McDonough is responsible for launching iGuard, an innovative solution that helps address the PCI challenge facing contact centers when collecting personal information over the phone. iGuard is a PA-DSS validated application with proven results. As a 25-year sales veteran and business leader, George has built and managed sales teams to great successes, earning the business of many of the Fortune 500 companies and best known brands in the world. Mr. McDonough is a graduate of Duquesne University’s Business School.

Industry Leading Accreditation

Your customers' trust is valuable, so we ensure that we meet and exceed industry compliance.

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*The PCI Security Standards Council Participating Organization logo is a trademark or service mark of The PCI Security Standards Council in the United States and in other countries.

Portions of iGuard licensed under Western Union US Patent No. 8,582,764,filed March 24, 2003 and issued November 12, 2013.

Interested in seeing iGuard or NextSys CTI in action? 

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