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Creating innovative products and bespoke solutions is what IntraNext has built its reputation on for nearly three decades.
The goals for live-operator secure payment handling were met, as well as lower call handling times with minimal impact to agent workflows, and the call center ACD and agent workstations were...
IntraNext Software, Inc., dba IntraNext Systems, announces the GA release for its latest security product enhancement to their Event Intelligence® Platform.
Protecting telephone-based payments in the contact center is not a new initiative or a new conversation.
The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded; protecting cardholder data and assisting with PCI DSS...
In July 2016, Metro implemented IntraNext’s iGuard™ DTMF data capture software solution to address the inefficiencies of pause and resume, and to descope agent workstations.
The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement.