Fraud prevention strategies are a focus area for call centers and data security teams. Live agent call technologies used to prevent sensitive information from being seen or heard.
The call center industry is big business with lots of moving parts. PYMNTS estimates that the industry "brought in roughly $13 billion in the U.S. alone last year, through product sales and...
Companies must still look at what data is flowing into and out of their firms. They must still endeavor to keep consumer and cardholder data (and their own corporate data) safe.
Driving down call center costs and driving up customer satisfaction are two perennial focuses of every contact center. “How can we cut expenses while not impacting customer service levels?”
There are products on the market today (like IntraNext’s iGuard) that not only help companies with PCI compliance, but give the customer peace of mind as they enter PII data on their phone and the...
Companies across the globe, just like yours, resort to pausing and resuming their call recording systems when an agent captures a caller's credit card details.