The call center industry is big business with lots of moving parts. PYMNTS estimates that the industry "brought in roughly $13 billion in the U.S. alone last year, through product sales and subscription revenue." With billions on the line, and employee counts in the millions, there is a lot to cover in the industry. We are proud to work with PYMNTS on the PYMNTS Call Center Commerce Tracker™.
"The PYMNTS Call Center Commerce Tracker™ is designed to take a monthly dive into the call center world: how they serve consumers and corporations, and how the solutions – both point solutions and platform or all-encompassing solutions – serve call centers. We’ll monitor the latest trends in the industry, what the biggest companies in the space are doing and what innovations or changes are coming down the road. "