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Creating innovative products and bespoke solutions is what IntraNext has built its reputation on for nearly three decades.
Companies across the globe, just like yours, resort to pausing and resuming their call recording systems when an agent captures a caller's credit card details.
President Donald Trump wants to bring more jobs back to the U.S., and lawmakers have asked the Trump administration to pay particular attention to the call center industry.
Customer service and protecting customer information are vitally important to any business, but sometimes it can be tough to do one without impacting the other.
Providing the option for payment over the phone is a great way for businesses to become more versatile and expand their customer base.
PCI, HIPAA, Telemarketing Sales Rule and many other regulations today are all about protecting personal customer data such as credit card numbers, social security numbers, etc.
What drives customer satisfaction? Depending on the type of organization, the answer can vary. Some customers might say providing a high-quality product that makes their lives easier; others might...