Customer service and protecting customer information are vitally important to any business, but sometimes it can be tough to do one without impacting the other.

For WideOpenWest (WOW!), a medium-sized provider of cable, internet and phone services, its call centers and customer interaction are at the core of what helps to set it apart within a crowded and competitive market.

“We try to stay on top of the latest technologies and provide the best customer care experience that we can for our users and give them a strong personal experience, so that we can set ourselves apart from the larger providers,” Elaine McGuffin, director of call center telephony at WideOpenWest, told PYMNTS.

Read the complete article here

Customer Satisfaction & Security Meet