IntraNext Insights

• Call Center

Developed to encourage and enhance cardholder data security, the Payment Card Industry Data Security Standards (PCI-DSS), facilitates the broad adoption of consistent data security measures globally.

• PCI, Contact Center, Call Center, DTMF Capture, Credit Card Security

PCI Compliance isn't new and neither are the challenges that can go along with it, especially for call centers that accept payment.

• PCI, Contact Center, Call Center, DTMF Capture, Credit Card Security, TrustId

IntraNext announced an agreement with TRUSTID to provide an authentication layer to its iGuard DTMF touchtone solution, to quickly and accurately verify the caller's identity before he/she safely...

• PCI, Contact Center, Call Center, DTMF Capture, Credit Card Security

IntraNext announced that its iGuard DTMF capture solution is compliant with key customer engagement solutions from Avaya.

• PCI, Contact Center, Call Center, DTMF Capture, Credit Card Security

DTMF capture is quickly emerging as the go-to way moving forward for protecting your customers’ personally identifiable information (PII) during payment processing.

• PCI, Contact Center, Call Center, DTMF Capture, Credit Card Security

Businesses have an opportunity today to offer a more secure alternative to their customers – using DTMF tone capture to obtain personal data.