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Yes, We Can Do That
Creating innovative products and bespoke solutions is what IntraNext has built its reputation on for nearly three decades.
Businesses have an opportunity today to offer a more secure alternative to their customers – using DTMF tone capture to obtain personal data.
It’s a fact of business: If customers aren’t comfortable with you, your products, or your level of service, there are usually other options available to them.
A primary means today of complying with PCI data privacy regulations for contact centers is to pause and resume the call recording system so as not to capture parts of the customer call in which...
I was young when I received my social security card, maybe eight. It was my number to the world, showing that I existed. It was mine and no one else’s.
Lawsuits, bad press, compliance infractions and displeased customers are just some of the many reasons the world is so focused on the protection of personally identifiable information (credit card...
The call center agent’s desktop is a collecting ground for personally identifiable information (PII), and sometimes efforts to control the secrecy of this data falls short and also inhibits...