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Creating innovative products and bespoke solutions is what IntraNext has built its reputation on for nearly three decades.
Companies forever have relied on live, manual capture of sensitive customer data via the telephone by the customer verbalizing their information.
Most call center operations today rely on IVR technology to support customer self-care and reduce live agent staffing requirements. But, there are many instances in which live agent assistance is a...
Call centers are starting to offer new payment options to customers in an effort to shore up security, boost efficiency and increase compliance. These methods, however, are leaving in their wake...
PCI Compliance continues to prove challenging to organizations across the U.S. and beyond, particularly with regard to protecting credit card and social security data.
Touchtone/DTMF capture is gaining ground as a means of securely capturing sensitive customer data over the telephone such as a credit card or social security number.