IntraNext Systems announced that its Event Intelligence ™ Computer Telephony Integration (CTI) software platform has completed Avaya compliance and compatibility testing and is rated compliant with Avaya Aura® Communication Manager 7.1 and Avaya Aura Application Enablement Services 7.1.
IntraNext’s Event Intelligence capabilities help contact centers increase efficiencies and improve the level of service delivered to customers. Integrating into existing infrastructure environments to bring together pre-call intelligence, call routing business rules, and customer information, allows agents to focus on delivering best-in-class customer service. With customized screen pops and softphone toolbar options, Event Intelligence provides agents with the tools they need when they need them.
The Event Intelligence software solution joins IntraNext’s iGuard™, DTMF data capture solution which received its compliance and compatibility rating with Avaya Aura 7.1 in 2016. iGuard allows customers to enter Personally Identifiable Information on their telephone keypad effectively eliminating the verbal exchange of sensitive data during live agent interactions. iGuard helps contact centers with data security and PCI DSS compliance.
Patrick Brown, CEO, stated "Compliance with Avaya Aura Communication Manager and Application Enablement Services 7.1 means our customers can feel confident that our Event Intelligence solution will successfully interoperate with their existing Avaya communications infrastructure. Using Event Intelligence in their contact center can help customers minimize cost of ownership while providing agents with real-time event intelligence to their desktop."
IntraNext is a Technology Partner in the Avaya DevConnect program and was a recipient of the 2015 Avaya DevConnect Innovation Awards.
For information contact:
Victoria Becker, VP of Marketing
IntraNext Systems has developed contact center solutions for over 20 years. IntraNext’s product portfolio consists of Event Intelligence ™, an industry leading Computer Telephony Integration (CTI) solution, and iGuard ™, a DTMF data capture solution for live agent interactions.