August 29th, 2019
The goals for live-operator secure payment handling were met, as well as lower call handling times with minimal impact to agent...
November 2nd, 2018
Protecting telephone-based payments in the contact center is not a new initiative or a new conversation.
August 23rd, 2018
The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded;...
May 24th, 2018
The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement.
DTMF masking technology in the contact center has been a giant step forward in securing customers data.
February 14th, 2018
One area of securing customer data that is often overlooked is when customers are asked to verbally provide their sensitive data over the...
