IntraNext Insights

• Contact Center, DTMF Masking, PCI DSS, Agent-Assisted Payments

The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded; protecting cardholder data and assisting with PCI DSS...

• Contact Center, PCI DSS

In July 2016, Metro implemented IntraNext’s iGuard™ DTMF data capture software solution to address the inefficiencies of pause and resume, and to descope agent workstations.

• Contact Center, Data Security, DTMF Capture, PCI DSS, Agent-Assisted Payments, DTMF Masking

The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement.

• Contact Center, Call Center, CTI, Avaya

Event Intelligence™ CTI software platform is rated compliant with Avaya Aura® Communication Manager 7.1 and Avaya Aura Application Enablement Services 7.1. \_

• PCI, Contact Center, Data Security, Fraud Prevention, PII, DTMF Masking

DTMF masking technology in the contact center has been a giant step forward in securing customers data.

• Contact Center, Data Security, PII, PCI DSS, Agent-Assisted Payments

This unique solution can remove PII near the VOIP ingress point of a contact center environment without disrupting the telephony voice path.