IntraNext Insights

• VoIP, SmartSIP, DTMF Masking

IntraNext Software, Inc., dba IntraNext Systems, announces the GA release for its latest security product enhancement to their Event Intelligence® Platform.

• Contact Center, DTMF Masking, PCI DSS

Protecting telephone-based payments in the contact center is not a new initiative or a new conversation.

• Contact Center, DTMF Masking, PCI DSS, Agent-Assisted Payments

The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded; protecting cardholder data and assisting with PCI DSS...

• Contact Center, PCI DSS

In July 2016, Metro implemented IntraNext’s iGuard™ DTMF data capture software solution to address the inefficiencies of pause and resume, and to descope agent workstations.

• Contact Center, Data Security, DTMF Capture, PCI DSS, Agent-Assisted Payments, DTMF Masking

The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement.

• Contact Center, Call Center, CTI, Avaya

Event Intelligence™ CTI software platform is rated compliant with Avaya Aura® Communication Manager 7.1 and Avaya Aura Application Enablement Services 7.1. \_