IntraNext Systems is pleased to announce the latest version of SmartSIP® is officially listed on the Payment Card Industry (PCI) Security Standards Council site as a Validated Payment Software and adheres to the new (PCI) Secure Software Standard.
The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded; protecting cardholder data and assisting with PCI DSS...
In July 2016, Metro implemented IntraNext’s iGuard™ DTMF data capture software solution to address the inefficiencies of pause and resume, and to descope agent workstations.
The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement.
Event Intelligence™ CTI software platform is rated compliant with Avaya Aura® Communication Manager 7.1 and Avaya Aura Application Enablement Services 7.1. \_
DTMF masking technology in the contact center has been a giant step forward in securing customers data.