Articles & Resources Tagged With the Term Contact Center
Below are results from IntraNext Resources and Blog posts tagged with the selected term.
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BlogAn End to Pause and Resume Call Recording? Companies across the globe, just like yours, resort to pausing and resuming their call recording systems when an agent captures a caller's credit card details.
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BlogCompliance Doesn't Mean Security The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement.
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BlogDifferentiating with Secure PCI Data Capture Businesses have an opportunity today to offer a more secure alternative to their customers – using DTMF tone capture to obtain personal data.
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BlogDTMF Masking and PCI DSS Compliance The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded; protecting cardholder data and assisting with PCI DSS compliance initiatives.
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BlogDTMF Technology: For All Kinds of Companies It’s a fact of business: If customers aren’t comfortable with you, your products, or your level of service, there are usually other options available to them.
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BlogEight Questions to ask your PCI/DTMF Capture Provider DTMF capture is quickly emerging as the go-to way moving forward for protecting your customers’ personally identifiable information (PII) during payment processing.
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BlogEvent Intelligence Rated Avaya Aura Compliant Event Intelligence™ CTI software platform is rated compliant with Avaya Aura® Communication Manager 7.1 and Avaya Aura Application Enablement Services 7.1. \_
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BlogExperts Weigh In: Regaining Consumer Trust In A Post-Equifax World Companies must still look at what data is flowing into and out of their firms. They must still endeavor to keep consumer and cardholder data (and their own corporate data) safe.
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BlogFailure Points with Call Recording Pausing/Resuming A primary means today of complying with PCI data privacy regulations for contact centers is to pause and resume the call recording system so as not to capture parts of the customer call in which sensitive information is being given.
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BlogForensics-Based CTI Empowers the Call Center Like Never Before Driving down call center costs and driving up customer satisfaction are two perennial focuses of every contact center. “How can we cut expenses while not impacting customer service levels?”
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BlogHow Metro’s Contact Center Approaches Agents, Customers, and PCI DSS Compliance In July 2016, Metro implemented IntraNext’s iGuard™ DTMF data capture software solution to address the inefficiencies of pause and resume, and to descope agent workstations.
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BlogHow One Utility Addressed PCI Compliance Initiatives AND Achieved Lower Call Handling Times The goals for live-operator secure payment handling were met, as well as lower call handling times with minimal impact to agent workflows, and the call center ACD and agent workstations were removed from PCI DSS scope.
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BlogHow to Protect your Social Security Number I was young when I received my social security card, maybe eight. It was my number to the world, showing that I existed. It was mine and no one else’s.
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BlogIntraNext adds TRUSTID'S Authentication Solution to its DTMF Touchtone Capture Software IntraNext announced an agreement with TRUSTID to provide an authentication layer to its iGuard DTMF touchtone solution, to quickly and accurately verify the caller's identity before he/she safely enter their credit card or social security number via their touchtone phone.
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BlogIntraNext iGuard PCI Solution Now Rated "Avaya Compliant" IntraNext announced that its iGuard DTMF capture solution is compliant with key customer engagement solutions from Avaya.
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BlogIntraNext Systems Awarded U.S. Patent for Sensitive Data Protection in Contact Centers This unique solution can remove PII near the VOIP ingress point of a contact center environment without disrupting the telephony voice path.
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BlogIntraNext’s Event Intelligence® and Avaya Aura® 8.1 IntraNext Systems is pleased to announce that our Event Intelligence® Computer Telephony Integration (CTI) software for contact centers has completed Avaya compliance and compatibility testing and is rated compliant with Avaya Aura® Communication Manager 8.1 and Avaya Aura Application Enablement Services 8.1.
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BlogIntraNext’s PII Data Protection Appliance: A Tool for your Contact Center Security and Fraud Pit-Crew DTMF masking technology in the contact center has been a giant step forward in securing customers data.
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BlogIs the Contact Center the Last Frontier in Data Security? Lawsuits, bad press, compliance infractions and displeased customers are just some of the many reasons the world is so focused on the protection of personally identifiable information (credit card data, pin numbers, social security numbers, etc.).
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BlogIt's Not All Bad Fraud prevention strategies are a focus area for call centers and data security teams. Live agent call technologies used to prevent sensitive information from being seen or heard.
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BlogLove Is In the Air - Customers' Sensitive Data Should Not Be One area of securing customer data that is often overlooked is when customers are asked to verbally provide their sensitive data over the phone in live agent interactions.
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BlogMinimizing Desktop Application Exposure to Sensitive Data The call center agent’s desktop is a collecting ground for personally identifiable information (PII), and sometimes efforts to control the secrecy of this data falls short and also inhibits customer service delivery.
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BlogNew Best Practice: DTMF Capture of PII Companies forever have relied on live, manual capture of sensitive customer data via the telephone by the customer verbalizing their information.
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BlogNew DTMF Capture Technology Will Revolutionize Call Center Security Most call center operations today rely on IVR technology to support customer self-care and reduce live agent staffing requirements. But, there are many instances in which live agent assistance is a necessity. When these situations require the caller to provide personally identifiable information (PII), such as a credit card or Social Security number, security becomes a paramount concern.
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BlogNew Payment Options Affect on Call Center Customer Service Call centers are starting to offer new payment options to customers in an effort to shore up security, boost efficiency and increase compliance. These methods, however, are leaving in their wake potential customer dissatisfaction.
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BlogPCI Compliance / 'Card Not Present' Articles / Terminology PCI Compliance continues to prove challenging to organizations across the U.S. and beyond, particularly with regard to protecting credit card and social security data.
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BlogProtecting Sensitive Customer Data with At-Home Agents PCI, HIPAA, Telemarketing Sales Rule and many other regulations today are all about protecting personal customer data such as credit card numbers, social security numbers, etc.
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BlogProtecting Telephone-based Payments Protecting telephone-based payments in the contact center is not a new initiative or a new conversation.
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BlogRevolutionary New Approach to PCI Compliance in the Call Center PCI Compliance isn't new and neither are the challenges that can go along with it, especially for call centers that accept payment.
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BlogSafeguarding Customer Payments For The At-Home Call Agent Boom President Donald Trump wants to bring more jobs back to the U.S., and lawmakers have asked the Trump administration to pay particular attention to the call center industry.
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BlogTokenization in the Contact Center We recently sat down with Karen Webster, PYMNTS.com, and\_Alex Pezold, TokenEx, and discussed why tokenization should be added to the list of best practices in contact center security.
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BlogTop Reasons for Choosing Touchtone PII Capture for your Contact Center Touchtone/DTMF capture is gaining ground as a means of securely capturing sensitive customer data over the telephone such as a credit card or social security number.