May 24th, 2018
The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement.
January 5th, 2018
For many contact center leaders, enhanced fraud prevention, increased data security, and regulatory compliance are on the top of the...
September 27th, 2017
Driving down call center costs and driving up customer satisfaction are two perennial focuses of every contact center. “How can we cut...
June 21st, 2017
Companies across the globe, just like yours, resort to pausing and resuming their call recording systems when an agent captures a...
August 25th, 2016
PCI, HIPAA, Telemarketing Sales Rule and many other regulations today are all about protecting personal customer data such as credit card...
June 21st, 2016
PCI Compliance isn't new and neither are the challenges that can go along with it, especially for call centers that accept payment.
June 2nd, 2016
IntraNext announced that its iGuard DTMF capture solution is compliant with key customer engagement solutions from Avaya.
IntraNext announced an agreement with TRUSTID to provide an authentication layer to its iGuard DTMF touchtone solution, to quickly and...
May 24th, 2016
DTMF capture is quickly emerging as the go-to way moving forward for protecting your customers’ personally identifiable information (PII)...
