This unique solution can remove PII near the VOIP ingress point of a contact center environment without disrupting the telephony voice...
February 14th, 2018
One area of securing customer data that is often overlooked is when customers are asked to verbally provide their sensitive data over the...
February 8th, 2018
We recently sat down with Karen Webster, PYMNTS.com, and Alex Pezold, TokenEx, and discussed why tokenization should be added to the list...
January 11th, 2018
Next Caller and IntraNext Systems discuss call center fraud prevention and customer experience. The discussion explored how different...
January 5th, 2018
For many contact center leaders, enhanced fraud prevention, increased data security, and regulatory compliance are on the top of the...
November 29th, 2017
Fraud prevention strategies are a focus area for call centers and data security teams. Live agent call technologies used to prevent...
November 22nd, 2017
The call center industry is big business with lots of moving parts. PYMNTS estimates that the industry "brought in roughly $13 billion in...
November 22nd, 2017
Companies must still look at what data is flowing into and out of their firms. They must still endeavor to keep consumer and cardholder...
September 27th, 2017
Driving down call center costs and driving up customer satisfaction are two perennial focuses of every contact center. “How can we cut...
