Securing customers sensitive data and reducing the potential for fraud in the contact center environment is a top priority for our industry. In previous blogs we have explored topics such as authentication methods, DTMF data capture, pitfalls of pause and resume, and the road to PCI DSS compliance. All of these topics are paramount in securing customers data, reducing the potential for fraud, and delivering a positive customer experience. One area of data security that we have not explored in our blogs is that of tokenization; until now. 

We recently sat down with Karen Webster, PYMNTS.com, and Alex Pezold, TokenEx, and discussed why tokenization should be added to the list of best practices in contact center security. Click here to read the full PYMNTS.com article.