Articles & Resources Tagged With the Term PCI DSS
Below are results from IntraNext Resources and Blog posts tagged with the selected term.
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BlogCompliance Doesn't Mean Security The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement.
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BlogDTMF Masking and PCI DSS Compliance The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded; protecting cardholder data and assisting with PCI DSS compliance initiatives.
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BlogHow Metro’s Contact Center Approaches Agents, Customers, and PCI DSS Compliance In July 2016, Metro implemented IntraNext’s iGuard™ DTMF data capture software solution to address the inefficiencies of pause and resume, and to descope agent workstations.
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BlogHow One Utility Addressed PCI Compliance Initiatives AND Achieved Lower Call Handling Times The goals for live-operator secure payment handling were met, as well as lower call handling times with minimal impact to agent workflows, and the call center ACD and agent workstations were removed from PCI DSS scope.
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BlogIntraNext Systems Awarded U.S. Patent for Sensitive Data Protection in Contact Centers This unique solution can remove PII near the VOIP ingress point of a contact center environment without disrupting the telephony voice path.
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BlogProtecting Telephone-based Payments Protecting telephone-based payments in the contact center is not a new initiative or a new conversation.
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BlogTokenization in the Contact Center We recently sat down with Karen Webster, PYMNTS.com, and\_Alex Pezold, TokenEx, and discussed why tokenization should be added to the list of best practices in contact center security.