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Reporting Portal

The IntraNext Reporting portal is designed to provide real-time visibility into transaction details and activity in your contact center.

The Reporting Portal includes:

  • Detailed and Graphical Summary

    • Agent reporting
    • Transaction detail
    • Bypass usage
    • Recording errors
  • Agent Administration

    • Agent import
    • Agent maintenance
  • Data Dictionary

    • Database tables
    • Data types
    • Ad-hoc reporting