SmartCTI™ by IntraNext Systems is a Computer Telephony Integration (CTI) application that helps contact centers increase efficiencies and improve the level of service delivered to customers.
SmartCTI integrates with your existing contact center infrastructure to provide screen synchronization and softphone telephony controls. We bring together pre-call intelligence, call routing business rules, and customer information. This allows your agents to focus on delivering best-in-class customer service.
Complex workflow scenarios within multi-step customer interactions are efficiently handled with real-time intelligence delivered to the agent’s desktop during a call. Integrated systems ensure that data is transferred effectively, eliminating the need for customers to provide their information at multiple touchpoints.
Telephony integration is a core competency at IntraNext and SmartCTI provides the foundation for all of our contact center solutions. Our highly customizable desktop client can be integrated with CRM applications and billing systems.
SmartCTI provides your agents the tools they need, when they need them.