September 27th, 2017
Driving down call center costs and driving up customer satisfaction are two perennial focuses of every contact center. “How can we cut...
June 21st, 2017
Companies across the globe, just like yours, resort to pausing and resuming their call recording systems when an agent captures a...
August 25th, 2016
PCI, HIPAA, Telemarketing Sales Rule and many other regulations today are all about protecting personal customer data such as credit card...
June 21st, 2016
PCI Compliance isn't new and neither are the challenges that can go along with it, especially for call centers that accept payment.
June 2nd, 2016
IntraNext announced that its iGuard DTMF capture solution is compliant with key customer engagement solutions from Avaya.
IntraNext announced an agreement with TRUSTID to provide an authentication layer to its iGuard DTMF touchtone solution, to quickly and...
May 24th, 2016
DTMF capture is quickly emerging as the go-to way moving forward for protecting your customers’ personally identifiable information (PII)...
May 18th, 2016
I was young when I received my social security card, maybe eight. It was my number to the world, showing that I existed. It was mine and...
May 18th, 2016
Businesses have an opportunity today to offer a more secure alternative to their customers – using DTMF tone capture to obtain personal...
