August 29th, 2019
The goals for live-operator secure payment handling were met, as well as lower call handling times with minimal impact to agent...
November 2nd, 2018
Protecting telephone-based payments in the contact center is not a new initiative or a new conversation.
August 23rd, 2018
The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded;...
July 9th, 2018
In July 2016, Metro implemented IntraNext’s iGuard™ DTMF data capture software solution to address the inefficiencies of pause and...
May 24th, 2018
The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement.
April 26th, 2018
Event Intelligence™ CTI software platform is rated compliant with Avaya Aura® Communication Manager 7.1 and Avaya Aura Application...
April 13th, 2018
DTMF masking technology in the contact center has been a giant step forward in securing customers data.
April 4th, 2018
This unique solution can remove PII near the VOIP ingress point of a contact center environment without disrupting the telephony voice...
February 14th, 2018
One area of securing customer data that is often overlooked is when customers are asked to verbally provide their sensitive data over the...