IntraNext’s PII Data Protection Appliance:  A Tool for your Contact Center Security and Fraud Pit-Crew

Last week we announced that we were awarded a US Patent for a PII Data Protection Appliance (DPA) for use in the contact center.  Now that the news has hit the wire, you may be wondering how o...

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IntraNext Software Inc., dba IntraNext Systems, has been awarded United States Patent No. US 9,881,178 for a “Method and Apparatus for Protecting Sensitive Data” in Contact Center environments.

This unique solution can remove Personally Identifiable Information (PII) near the VOIP ingress point o...

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2018?  What?  What happened to 2017?  If you are like me, this time every year I wonder how did the year go by so fast?  I spend time reflecting about what really happened in 2017, and I also try to frame my thinking with out with the bad, in with the good. 

Data breaches seemed to take the cake t...

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"PYMNTS asked nine executives from a cross-section of the payments industry for their thoughts on how Equifax changes everything, and how it doesn’t. After all, companies must still look at what data is flowing into and out of their firms. They must still endeavor to keep consumer and cardholder dat...

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I was recently asked about new trends and security measures in the call center industry as it applied to Personally Identifiable Information, or as we in the industry refer to it, simply as PII.  As I pondered the question, it reminded me of a blog post I wrote for Forbes exactly 18 years ago today...

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Lawsuits, bad press, compliance infractions and displeased customers are just some of the many reasons the world is so focused on the protection of personally identifiable information (credit card data, pin numbers, social security numbers, etc.). As a result, we are constantly seeing innovative new...

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