Protecting Telephone-based Payments in Contact Centers

Protecting telephone-based payments in the contact center is not a new initiative or a new conversation.   However, that conversation is about to take center stage again with the much anticipated update to the PCI DSS document, Protecting Tel...

Continue reading...

DTMF Masking for PCI DSS Compliance Initiatives

Dual-tone Multi-Frequency (DTMF) masking is quickly becoming the contact center industry standard to securely capture and mask sensitive cardholder data during agent assisted payment transactions.  DTMF technology enables contact centers to eliminate...

Continue reading...

I recently sat down with Paula Grigsby, Manager of TAP Information, and Gail Harvey, Executive Officer of Customer Care/Communications at the Los Angeles County Metropolitan Transportation Authority (Metro) to discuss all things contact center! From agent AND customer care, PCI compliance, and the...

Continue reading...

Here is a statistic for you; according to the RSA Data Privacy & Security Report, 62 percent of respondents said, “they would blame the company for their lost data in the event of a breach, not the hacker”.  That alone should be enough for organizations to take a hard look at data security, above...

Continue reading...

IntraNext Software Inc., dba IntraNext Systems, has been awarded United States Patent No. US 9,881,178 for a “Method and Apparatus for Protecting Sensitive Data” in Contact Center environments.

This unique solution can remove Personally Identifiable Information (PII) near the VOIP ingress point o...

Continue reading...

Securing customers sensitive data and reducing the potential for fraud in the contact center environment is a top priority for our industry. In previous blogs we have explored topics such as authentication methods, DTMF data capture, pitfalls of pause and resume, and the road to PCI DSS compl...

Continue reading...