Here is a statistic for you; according to the RSA Data Privacy & Security Report, 62 percent of respondents said, “they would blame the company for their lost data in the event of a breach, not the hacker”.  That alone should be enough for organizations to take a hard look at data security, above...

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IntraNext’s PII Data Protection Appliance:  A Tool for your Contact Center Security and Fraud Pit-Crew

Last week we announced that we were awarded a US Patent for a PII Data Protection Appliance (DPA) for use in the contact center.  Now that the news has hit the wire, you may be wondering how o...

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IntraNext Software Inc., dba IntraNext Systems, has been awarded United States Patent No. US 9,881,178 for a “Method and Apparatus for Protecting Sensitive Data” in Contact Center environments.

This unique solution can remove Personally Identifiable Information (PII) near the VOIP ingress point o...

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Securing customers sensitive data and reducing the potential for fraud in the contact center environment is a top priority for our industry. In previous blogs we have explored topics such as authentication methods, DTMF data capture, pitfalls of pause and resume, and the road to PCI DSS compl...

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The Ponemon Institute found that “more than two-thirds (70 percent) of [executives surveyed] said they plan to increase their investments in next-generation security technologies.” Maybe you’re one of these executives – What’s your plan?

Next Caller and IntraNext Systems recently sat down to...

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For many contact center leaders, enhanced fraud prevention, increased data security, and regulatory compliance are on the top of the to-do list for 2018.  As you begin (or continue) the process of researching the options that are available to you, keep in mind full system disruption and a complete o...

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Lawsuits, bad press, compliance infractions and displeased customers are just some of the many reasons the world is so focused on the protection of personally identifiable information (credit card data, pin numbers, social security numbers, etc.). As a result, we are constantly seeing innovative new...

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