Protecting Telephone-based Payments in Contact Centers

Protecting telephone-based payments in the contact center is not a new initiative or a new conversation.   However, that conversation is about to take center stage again with the much anticipated update to the PCI DSS document, Protecting Tel...

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DTMF Masking for PCI DSS Compliance Initiatives

Dual-tone Multi-Frequency (DTMF) masking is quickly becoming the contact center industry standard to securely capture and mask sensitive cardholder data during agent assisted payment transactions.  DTMF technology enables contact centers to eliminate...

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Here is a statistic for you; according to the RSA Data Privacy & Security Report, 62 percent of respondents said, “they would blame the company for their lost data in the event of a breach, not the hacker”.  That alone should be enough for organizations to take a hard look at data security, above...

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IntraNext’s PII Data Protection Appliance:  A Tool for your Contact Center Security and Fraud Pit-Crew

Last week we announced that we were awarded a US Patent for a PII Data Protection Appliance (DPA) for use in the contact center.  Now that the news has hit the wire, you may be wondering how o...

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Love is in the air today; Personally Identifiable Information (PII,) including credit card details, should not.  Protecting customers' sensitive data is, or should be, a top priority for every business.  One area of securing customer data that is often overlooked is when customers are asked to verba...

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