DTMF Masking for PCI DSS Compliance Initiatives

Dual-tone Multi-Frequency (DTMF) masking is quickly becoming the contact center industry standard to securely capture and mask sensitive cardholder data during agent assisted payment transactions.  DTMF technology enables contact centers to eliminate...

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Here is a statistic for you; according to the RSA Data Privacy & Security Report, 62 percent of respondents said, “they would blame the company for their lost data in the event of a breach, not the hacker”.  That alone should be enough for organizations to take a hard look at data security, above...

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IntraNext Software Inc., dba IntraNext Systems, has been awarded United States Patent No. US 9,881,178 for a “Method and Apparatus for Protecting Sensitive Data” in Contact Center environments.

This unique solution can remove Personally Identifiable Information (PII) near the VOIP ingress point o...

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Love is in the air today; Personally Identifiable Information (PII,) including credit card details, should not.  Protecting customers' sensitive data is, or should be, a top priority for every business.  One area of securing customer data that is often overlooked is when customers are asked to verba...

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