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June 2nd, 2016

IntraNext iGuard PCI Solution Now Rated "Avaya Compliant"

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ENGLEWOOD, Colo., June 2, 2016 /PRNewswire/ — IntraNext Systems, an innovation company providing contact center software designed to increase efficiencies and security, today announced that its iGuard 10.3 DTMF capture solution is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.

iGuard helps businesses protect their customers' personally identifiable information (PII) during calls with contact center agents. With iGuard, customers can use the telephone touchpad to enter their PII, such as a credit card or social security number, which iGuard then shields in the contact center infrastructure. The solution prevents agents from seeing, hearing or accessing the data, helping protect both the customer and the agent. The solution is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 7.0 and Avaya Aura Application Enablement Services 7.0.

IntraNext is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Technology Partner, IntraNext is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.