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IntraNext Insights

IntraNext Systems is pleased to announce the latest version of SmartSIP® is officially listed on the Payment Card Industry (PCI) Security Standards Council site as a Validated Payment Software and adheres to the new (PCI) Secure Software Standard.

One area of securing customer data that is often overlooked is when customers are asked to verbally provide their sensitive data over the phone in live agent interactions.

We recently sat down with Karen Webster,, and\_Alex Pezold, TokenEx, and discussed why tokenization should be added to the list of best practices in contact center security.

Next Caller\_and\_IntraNext Systems\_discuss call center fraud prevention and customer experience. The discussion explored how different vendors complement and support each other to prevent fraud...

For many contact center leaders, enhanced fraud prevention, increased data security, and regulatory compliance are on the top of the to-do list for 2018.\_

Fraud prevention strategies are a focus area for call centers and data security teams. Live agent call technologies used to prevent sensitive information from being seen or heard.

The call center industry is big business with lots of moving parts. PYMNTS estimates that the industry "brought in roughly $13 billion in the U.S. alone last year, through product sales and...

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