April 22nd, 2019
IntraNext Software, Inc., dba IntraNext Systems, announces the GA release for its latest security product enhancement to their Event Intelligence® Platform of call center integration software.
SmartSIP® is a data security product based on IntraNext‘s United States Patent No. US 9,881,178 “Method and Apparatus for Protecting Sensitive Data” in call center environments, and is a Payment Card Industry (PCI) Validated Payment Application.
The SmartSIP product was developed for ACD call center systems with a VoIP communications infrastructure and compatible Computer Telephony Integration (CTI) capabilities. SmartSIP enables customers to enter sensitive information using their telephone keypad during live operator calls, while keeping the agent and customer in constant communication. Commonly referred to as “DTMF suppression and/or masking”, the process captures customer entered data, replaces the audio tone value with a “masking tone”, and prevents downstream systems from exposure to the data.
The Dual-Tone Multi-Frequency (DTMF) interaction enhances voice and data security during agent-assisted calls. SmartSIP acts as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform. The software interacts with the DTMF data while never affecting the voice path.
With SmartSIP implemented, clients can achieve greater data security, customer confidence, and compliance - while retaining their existing telephone system investments.
“We have a distinct advantage for clients who don’t want to alter their existing call routing and voice communications”
Victoria Becker, VP of Business Development, stated “With the latest guidance from the Payment Card Industry (PCI) regarding telephone-based payments, IntraNext’s SmartSIP will be an appealing solution for medium-to-large call centers who have adopted VoIP as their transport protocol, and maintain their own cardholder data environment. When a client implements SmartSIP, their PCI-DSS “scope” can be significantly reduced. “SmartSIP is the only DTMF masking solution that never alters the voice communication path between the customer and the agent”.
“We have a distinct advantage for clients who don’t want to alter their existing call routing and voice communications” Becker said. “SmartSIP is the only DTMF masking solution that never alters the voice communication path between the customer and the agent”.
Victoria Becker, VP Business Development
IntraNext Systems has developed contact center solutions for over 20 years. IntraNext’s Event Intelligence product portfolio consists of SmartCTI™, a respected CTI solution, and iGuard®, a DTMF data capture solution for legacy ACDs and live agent interactions.